terms and Conditions

1. birthday-wishes-video General terms and Conditions

1.1 These are the general terms and conditions of birthday-wishes-video. General Terms and Conditions are hereinafter referred to as “Terms and Conditions”.

1.2 The terms “Client”, “User” or “You” are defined in these Terms and Conditions as the individual and/or representative organization using our website.

1.3 The “Terms and Conditions” are part of the contract signed between birthday-wishes-video and you after you have fully completed your order.

1.4 You warrant that you will have the opportunity to obtain further information about these Terms and Conditions during the ordering process, on the website and/or via the contact form.

2. Applicability

2.1 The “Terms and Conditions” apply to the use of our website, the registration and use of an account, the use of our application to send video messages, orders you place, as well as contracts and other content. The legal relationship between us. These “Terms and Conditions” also apply to subsequent and additional orders and new contracts.

2.2 When you register on our website you will be informed that you accept the “Terms and Conditions”. When ordering, you will also be informed that you accept the “Terms and Conditions”.

3. Signing of contract

3.1 We provide you with a quotation based on your specific requirements during the online ordering process or otherwise if we mark it as such.

3.2 You can accept our offer by making payment during the ordering process. After receiving your payment, place an order and sign a contract subject to successful video upload. Our Terms and Conditions apply to all orders.

3.3 We will confirm your order by email and you will receive an invoice if required.

4. Contract signing and delivery

4.1 After the contract is signed, we immediately begin to perform the contract and process your order.

4.2 We intend to process the production of your order on the date specified by you. Delivery time is at least 2 to 4 working days from placement. 4. Contract signing and delivery

4.1 After the contract is signed, we immediately begin to perform the contract and process your order. 4.2 We intend to process the production of your order on the date specified by you. Delivery time is at least 2 to 4 working days from placement.

4.3 When you configure an order, you can see what it looks like. At checkout, when you complete your order, you will receive a brief overview of the contents of your order.

4.4 Orders will be dispatched via email within 2 to 4 working days. Our working days are Monday to Friday.

4.5 These delivery days are planned for normal conditions. If the creator encounters issues delivering the video, delivery times may be longer.

5. Price and Payment

5.1 The Company reserves the right to change prices at any time. The prices valid at the time of conclusion of the contract on the applicable website https://birthday-wishes-video.com/. The prices valid at the time of conclusion of the contract shall apply to the Customer.

5.2 Our website contains information about the different payment methods available. As stated above, you place your order by paying during our ordering process. Once your payment is received and the video is successfully uploaded, the order and contract will come into effect. After receiving your payment, we will send you a confirmation email.

6. No right of withdrawal

6.1 As this product is personalized based on your own information, the right of withdrawal does not apply. We have set up the process so that there are enough steps in the process that you can check your order completely digitally

7. Compliance and Complaints

7.1 If you are dissatisfied with your order or our service, we ask that you report it within 14 days of receipt of your order to give us the opportunity to provide an appropriate resolution. 7.2 If data is submitted incorrectly, we are not obliged to provide a solution.

8. Video storage/management

8.1 The services provided by our website are not designed to store videos. We use a retention period of 3 months for placed orders; after this period, the orders (history) are deleted.

8.2 We will use responsible and reasonable efforts to ensure that the Video is delivered to you within 2 to 4 working days. It is your responsibility to always store copies of your videos elsewhere. We are not responsible for any loss of video or other data.

9. Rules of use

9.1 You warrant that the photos uploaded to our Services through your account do not infringe the rights of third parties. Third-party rights include, but are not limited to, intellectual property rights such as copyright, related rights, design rights, patent rights, trademark rights, trade name rights and trade secret rights. The rights of third parties include personal rights and portrait rights.

9.2 You also guarantee that the photos uploaded to our Service through your account do not violate criminal laws, mandatory legal provisions, public order, morals or rules of conduct that violate unwritten laws.

9.3 You warrant that by processing your order and executing the contract we will not infringe any of the third party rights or regulations set out above.

9.4 You guarantee that the order you place is suitable for the network you have been authorized to access.

9.5 You guarantee that the photos uploaded to our Services do not contain any viruses, malware or other forms of malicious software or other content that may adversely affect our Services. You warrant that you will not hack, spam, or use our Services in any manner that interferes with or disrupts the integrity or operation of our Services.

9.6 If you breach the Terms and Conditions or we seriously suspect that this is the case, we have the right to terminate this Agreement, delete or suspend your photos and notify the relevant authorities. We accept no liability for any resulting damages.

10. Availability of our services

10.1 We intend for you to use our Services at any time, but maintenance, security updates, or events or outages beyond our control may interrupt our Services or your account. We will not be liable for any loss or damage associated with such interruptions.

10.2 You may use our Services when you are using a computer or device with Internet access and a current Internet browser. You need to take appropriate security measures for your equipment and the software you use. We are not responsible for the equipment and software you use when using our Services, nor are we responsible for any errors or data loss during the transmission of digital files and/or images to our Services over computer networks or telecommunications facilities that are not under our control. or services.

11. Intellectual Property Rights

11.1 All intellectual property rights, including but not limited to our website, applications (including related proprietary technology) are the property of birthday-wishes-video.

11.2 We have the right to take technical measures to protect industrial property rights. You may not remove, avoid or circumvent this protection or allow a third party to do so.

11.3 You may not merge or combine any part of our website, birthday-wishes-video application and services, in whole or in part, with any software not provided by us.

12. Data Protection “GDPR”

12.1 We are committed to protecting your personal data. We process our customers’ personal data in accordance with the EU General Data Protection Regulation (GDPR). Please read our privacy and cookie statement to find out more about how we process personal data.

12.2 In our Privacy Policy, we explain that your transfer is based on your consent. You expressly agree to this through the Terms and Conditions.

12.3 You are solely responsible for the video you provide to us and the details of the network we need to send it to.

12.4 You have the right to withdraw your consent at any time. However, the withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

12.5 Youth under the age of 16 must obtain the permission of their parent or legal guardian before placing an order.

13. General information about how the Internet works

13.1 Although you have control over your account and how we set up the Service, the availability of the Internet can never be fully controlled. For example, your video messages may be saved by the people you shared them with, such as through screenshots or other means, even after you delete them. We trust you understand this and expressly disclaim any liability.